Service Coordinator

Job Description

Main Purpose of Job

To support the Service Manager and customers through the co-ordination and administration of systems, processes, resources and personnel.

Principle Accountabilities

• Provide service administrative support to the Indian business.
• Co-ordinate engineers in the regular maintenance of machines on site and in response to machine breakdowns in the field.
• Ensure that breakdowns are attended to promptly by service staff; flag issues to Service Manager.
• Establish relationships and negotiate terms with local supplier organizations; coordinate ordering and delivery of goods and services to depot premises and project sites.
• For each location, create and maintain access tracker logs, central service files, thorough examination logs and breakdown records.
• Prepare monthly and one off reports, as required by management including daily/ weekly breakdown service and 3rd party reports.
• Collect weekly parts/stock usage reports from engineers/stores, update central stock control registers and seek authorisation to place orders for replenishment stocks as necessary. Co-ordinate the delivery of those stocks to depot/ site.
• Provide administrative support to LAPSIL engineering staff, as required (to include letters of authorisation, training records, vehicle servicing etc).
• Liaise with customers/site personnel to coordinate site access passes.
• Ensure accurate completion of all relevant paperwork including engineers report and service sheets.
• Maintain records covering workshop equipment and LGV servicing.
• Ensure engineers breakdown reports are processed and charging issues are referred to Operations Manager / Service Manager).

Salary: Not Disclosed by Recruiter

Industry: Industrial Products / Heavy Machinery

Functional Area: Other

Role Category: Other

Role: Other

Keyskills: Customer Service Troubleshooting breakdownsPlanning & Coordination

Desired Candidate Profile

Education:

UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

• Strong operational organisational skills
• IT literate with detailed knowledge of Excel, Word and E-Result
• Detail orientation with an analytical approach to work
• Previous co-ordination experience in a service environment or construction/Oil and Gas sectors would be an advantage

Company Profile

Lavendon Access Services India Private Limited

Lavendon Access Services India Private Limited (LASIPL) is Group Company of Lavendon Group Plc. LASIPL is incorporated in India in the month of October 2012. The Group"s market leading operations span the United Kingdom, Germany, Belgium, France, Saudi Arabia, the United Arab Emirates, Bahrain, Kuwait and Qatar. The group"s fleet total more than 22,000 units worldwide and we employ over 1,600 people, helping us deliver your perfect solution, every single time.

Contact Details

Recruiter Name:Andy Wallace

Reference Id:LASPIL001