Showing posts with label Customer Service Troubleshooting breakdownsPlanning & Coordination. Show all posts
Showing posts with label Customer Service Troubleshooting breakdownsPlanning & Coordination. Show all posts

Sunday, 8 September 2013

Service Coordinator

Job Description

Main Purpose of Job

To support the Service Manager and customers through the co-ordination and administration of systems, processes, resources and personnel.

Principle Accountabilities

  • Provide service administrative support to the Indian business.
  • Co-ordinate engineers in the regular maintenance of machines on site and in response to machine breakdowns in the field.
  • Ensure that breakdowns are attended to promptly by service staff; flag issues to Service Manager.