Job Description
-5 Days Working
-FIXED Saturday/ Sunday Off
-5 Hours Shift
Shift Timings: 4:30am - 09:30am
: 6:30pm - 11:30pm
Job Description
* To make / receive International Calls
* To resolve customer queries within the assigned TAT
* Adhere to the Login hrs & maintain the desired AHT Levels
* Develop strong customer relationships and provide paramount service
* Ascertain customer needs and take action in a timely manner
* Perceptive and intuitive nature with the ability to solve problem
Walk in Interviews:
Contact Person : Aparna, Kanika
Contact number: 8285513654, 9873653158
Date : 22nd -23rd July, 2013
Time : 1pm - 5pm
Venue : A37, Sec 60, Noida
Salary:
INR 1,50,000 - 1,75,000 P.A
Industry:
BPO / Call Centre / ITES
Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Voice
Role:
Associate/Senior Associate -(NonTechnical)
Keyskills:
bpo, voice process, international process, collections, US process, inbound process, part time
Desired Candidate Profile
Education:
(UG - Any Graduate)
AND
(PG - Post Graduation Not Required)
AND
( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
- Excellent communication skills and interpersonal skills
- Excellent negotiation skills
- Ability to meet deadlines and achieve agreed targets
- Comfortable working in shifts
- Basic computer knowledge
- Should be comfortable with US shifts
Company Profile
IENERGIZER (Granada Services Ltd)
http://www.ienergizer.com
iEnergizer is one of the most progressive International Call Centers
in Asia Pacific region, located in Noida near New Delhi, India. It
undertakes Business Process Outsourcing (
BPO)
projects in voice based & web based processes as well as provides
back office support in Finance, Banking , HR , Claims processing -
Insurance, Healthcare etc to leading Fortune 500 companies around the
world. iEnergizer makes use of the latest state-of-the-art
infrastructure with world class standards in networking like earth
station, IPLCs to provide instant connectivity to it's global customers
through calls, e-mails, chat etc.
Since its inception, iEnergizer has delivered on a business strategy
that focuses on selected customer service based, process oriented
industries. While defining its business charter, iEnergizer compared the
operational background of its key management talent against top
industry verticals and aligned itself with those most suited to
benefiting from the iEnergizer value proposition
