Ites/bpo:hiring for US Customer Service - Part Time- Fixed off

Job Description

-5 Days Working
-FIXED Saturday/ Sunday Off
-5 Hours Shift
Shift Timings: 4:30am - 09:30am
                         : 6:30pm - 11:30pm





 
Job Description

* To make / receive International  Calls
* To resolve customer queries within the assigned TAT
* Adhere to the Login hrs & maintain the desired AHT Levels
* Develop strong customer relationships and provide paramount service
* Ascertain customer needs and take action in a timely manner
* Perceptive and intuitive nature with the ability to solve problem

 
Walk in Interviews:

Contact Person : Aparna, Kanika
Contact number: 8285513654, 9873653158
Date : 22nd -23rd July, 2013
Time : 1pm - 5pm
Venue : A37, Sec 60, Noida

Salary: INR 1,50,000 - 1,75,000 P.A

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Keyskills: bpo, voice process, international process, collections, US process, inbound process, part time

 

Desired Candidate Profile

 

Education: (UG - Any Graduate) AND (PG - Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

- Excellent communication skills and interpersonal skills
- Excellent negotiation skills
- Ability to meet deadlines and achieve agreed targets
- Comfortable working in shifts
- Basic computer knowledge
- Should be comfortable with US shifts

 

Company Profile

 

IENERGIZER (Granada Services Ltd)
http://www.ienergizer.com

iEnergizer is one of the most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi, India. It undertakes Business Process Outsourcing (BPO) projects in voice based & web based processes as well as provides back office support in Finance, Banking , HR , Claims processing - Insurance, Healthcare etc to leading Fortune 500 companies around the world. iEnergizer makes use of the latest state-of-the-art infrastructure with world class standards in networking like earth station, IPLCs to provide instant connectivity to it's global customers through calls, e-mails, chat etc.



Since its inception, iEnergizer has delivered on a business strategy that focuses on selected customer service based, process oriented industries. While defining its business charter, iEnergizer compared the operational background of its key management talent against top industry verticals and aligned itself with those most suited to benefiting from the iEnergizer value proposition