Job Description
PROCESS DESCRIPTION
- Provide high quality reservations related services via phone, fax, e-mail to leading Hospitality client in the area served by the Reservations Centre.
- To ensure the smooth and efficient running of the Reservations Centre, supervising and co-ordinating between all departments within the centre.
- To strive for high levels of guest satisfaction and produce maximum room revenues, whilst adhering to the standards required by the department. technical troubleshooting assistance.
- Meet customer defined levels of Quality in Operations.
