Job Opening for CRO, Assistant Showroom Manager, Showroom Manager

Job Description

Job Profile for Showroom Manager:

1. Gather trends from historical data in the store around sales as well as market research and provide relevant inputs to assist in the planning process 
2. Adhere to the budget guidelines for store 
3. o Implement short-term operating plans and adhere to budgets provided 
4. o Ensure control over operating expenses in the store
5. Achieve the store sales and operating expenses targets while maintaining focus on quality of customer service in stores 
6. o Coordinate with merchandizing team to ensure the supply of merchandise to store as per the demand
7. o Deliver store sales and operating expenses targets on a daily, weekly, monthly, quarterly and annual basis
8. o Ensure high level of customer service and customer delight 
9. o Ensure the creation of right shopping ambience in the stores
10. o Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs
11. o Support in execution of any activities aimed at increasing sales
12. Provide inputs for the merchandize requirements at the store based on store specific sales patterns and consumer preferences and provide proactive feedback on aspects of inventory levels, pricing, promotions, shelf space utilization
13. Responsible for conducting daily security checks in the store
14. Oversee the forecasting of demand basis the sales each day and transfer the knowledge around the fast moving designs and latest trends
15. Implement the loss prevention activities in the store as per the guidelines
16. o Monitor processes to minimize losses due to shop lifting or pilferage
17. Generate all the required reports (Daily sales and collections, monthly and quarterly MIS, market intelligence reports etc.)
18. Support business process re-engineering team in conducting audits in the store and take corrective actions for the processes which come out as improvement areas in audit results
19. Provide inputs for support and execution of facility management activities
20. Support Regional Marketing Manager in executing all the marketing related activities
21. o Execute the advertisement and promotions plans in the store
22. o Support marketing team for executing visual merchandising activities in the store
23. Ensure adherence to the stores standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time
24. o Follow all store operations SOPs and work towards continuous improvement of the same
25. o Conduct self audits in the store on regular basis
26. o Oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling old gold and after sales service, gathering consumer data for feedback
27. o Oversee the inventory management process in the store.
28. o Oversee that the store staff is presentable and well groomed
29. o Guide the staff to increase sales as well as profitability 
30. Monitor the overall training and development needs of staff in the store
31. o Impart training regarding product knowledge, promotion offers and schemes etc.
32. o Support Regional Retail Operations Manager in identifying processes and trainings on aspects which will facilitate maximizing the conversion ratio in the stores
33. o Nominate staff at regular intervals for the relevant training programs
34. Perform the role of a people manager
35. o Foster a culture of ownership, innovation, customer focus, entrepreneurship and team work for all the employees in the store
36. o Manage and support recruitment, set KRA's for direct reports, monitor overall store KRA's, conduct performance appraisal.

Job Profile for Assistant Showroom Manager:

1. Assist the Showroom Manager to achieve the sales targets and maximize the sales further.
2. Assist the Showroom Manager in the follow up with the order department for stocks in terms of weight distribution and variety distribution
3. Assist the Showroom Manager to maintain the floor discipline and take suitable steps to avoid thefts and losses
4. Assist the Showroom Manager to develop a rapport with customers and operate the PR system.
5. Assist the Showroom Manager to operate and control handling customers, C.S.Es, SOs, C.S.Es, queries 
6. Maintaining the database of customers 
7. Taking care of esteemed customers, ensure the quality of the service is of highest level.
8. Responsible and accountable for any customer walk outs
9. Ensure proper grooming as per grooming standards.
10. Ensure that all the CSE.s, SOs, CROs and support staff wear proper & complete uniform. 
11. Ensure that staffs conduct on shopfloor is as per code of conduct defined in the Manual and strive towards maintaining the same.
12. Ensure that every staff registers daily attendance as per the attendance system followed.

Job Profile for Customer Relations Officer:

1. Ensure that before opening of the store for customers, the entire store is clean and tidy.
2. Ensure that his/her C.S.Es/ SOs have had proper grooming as per grooming standards and are in complete uniforms.
3. Ensure that his/her C.S.Es/SOs report to duty as per the duty roster.
4. Responsible for the process of transfer of jewellery from the safe to their respective counters.
5. Supervision of all the activities of his/her counters sales persons.
6. Ensure staff conduct is as per code of conduct defined in the Manual
7. Ensure his/her team provides the best retail shopping experience to every customer entering the store.
8. To do Customer Relationship Management including calls, bouquets, greetings for customers on a daily basis .
9. Develop rapport with customers.
10. Ensure that all the customers get uniform service and response in the store.
11. Ensure budgeted per customer sales and targets (Conversion Ratio) are met.
12. Ensure highest levels of service and total customer satisfaction. 
13. Maintain the Showroom at zero discount level to increase profitability of the Company. 
14. Attend to customer complaints.
15. Responsible for customer walk-outs. 
16. Ensure that every customer who comes does not go without buying
17. Maintain & update customer database on regular basis. . 
18. Giving discount on making charges (up to a specified limit) to the customers.
19. Deal with difficult customers when the C.S.E.s & SOs cannot handle them. 
20. Ensure cross selling and up selling is done as per customers comfort and inform the customers about the ongoing promotional activities.
21. 
    
22. In addition the Customer Relations Officer will also be expected to: 
23. Tele-calling customers. 
24. Regular coordination with the merchandisers regarding the stock required.
25. Recheck all the stock requirement made by SOs before forwarding to their respective Gold Order Dept. / Diamond Order Dept.
26. Maintain order file and following up with Gold/Diamond Order Dept.
27. Maintain and update customer database for informing customers about the new upcoming sales schemes. 
28. Provide VVIP customer's database to the Showroom Manager every day.
29. Responsible for after sales service like sending greetings, bouquets, gifts etc.
30. Upgrade SOs and C.S.E.s about the product, design, pricing of the local competitors.
31. Manage absenteeism in a manner that shop operations and sales are not affected.
32. Ensuring effective internal communication within the Sales team.
33. Maintain overall discipline in the Dept.

Salary: Not Disclosed by Recruiter

Industry: Gems / Jewellery

Functional Area: Sales, Retail, Business Development

Role Category: Retail Sales

Role: Retail Store Manager

Keyskills: Store Manager, Showroom Manager, Assistant Showroom Manager, Assistant Store Manager, Floor Manager, Floor Incharge, Customer Relationship Management, Customer Relationship Officer

Desired Candidate Profile

Education: (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

Please refer to the Job description above

Company Profile

Tribhovandas Bhimji Zaveri
http://www.tbztheoriginal.com

Organization Snapshot
Our story begins in 1864, in a tin shed at Zaveri Bazar. Late Shri Bhimji Zaveri"s vision was to give India the jewellery it deserved, that of uncompromising quality and craftsmanship. This vision was furthered by his son, Late Shri Tribhovandas Bhimji Zaveri, who expanded the business by opening new showrooms. But it was his grandson, Late Shri Gopaldas
Zaveri, who shook up the Indian market by offering customers a full value gold buy-back scheme. This legacy of unapologetically putting thecustomer first still continues. Under the able guidance of Mr. Shrikant Zaveri, TBZ successfully transformed into the modern and innovative jewellery maker it is today. We are now the jewellery destination of choice for every occasion, from a woman"s everyday wear to delicately crafted pieces for the biggest day of her life. Our path-breaking ways are also evident in retail. All our stores are staffed by highly trained personnel who ensure that every customer leaves a TBZ store completely satisfied. We have branches in:

Mumbai - Zaveri Bazar, Borivali, Ghatkopar, Santacruz, Thane, Vasai, Vashi and Churchgate
Pune
Aurangabad
Surat
Ahmedabad
Rajkot
Vadodara
Hyderabad - Punjagutta and Basheerbagh
Vijaywada
Kolkata ( Camet Street & CIT Road)
Indore
Kochi
Vapi
Nagpur
Raipur
Bhavnagar



Our presence in the Indian market has been marked by a number of firsts - the first to offer buy back guarantee on gold jewelry, the first to promote the concept of light weight jewelry and the first to offer certified solitaire diamonds. Thanks to these and many other instances of innovation and commitment to excellence, we are now one of India"s largest jewellery retailers. Pioneers in the making From ancient times, India has been one of the world"s largest markets for gold. In spite of this, consumers who wanted to sell their gold were forced to do so at prices well below the market value. This changed when the Late Shri Gopaldas Tribhovandas Zaveri introduced a radical new policy of providing 100% market value to people selling gold. This single act ensured lasting faith in the brand and pushed the entire gold industry to new heights.

Quality leaders
TBZ - The Original is a result of the efforts of many great men and woman, past and present. Today, we are led by Shri Shrikant Gopaldas Zaveri.
Under his watch, we have made our mark in many cities across India. And our aim is to spread across every part of the country, and the globe.

Innovation
Since well over a century, our designs have stayed true to India ancient heritage. But that doesn"t mean we focus on the past. Our eyes are clearly on the future. We use a state of the art manufacturing unit that brings cutting edge innovation to jewellery making, putting the art and purity of the jewel above all else.

Redefining Identity
Indian people have always give jewellery a sacramental role in their customs and traditions. And since 1864, they have placed their trust in Tribhovandas Bhimji Zaveri to deliver jewels that are true to Indian culture. Over the decades, our designs have mirrored the tastes of Indian people, and the trust they place in our name.

Contact Details

Recruiter Name:Kavita Parab

Contact Company:Tribhovandas Bhimji Zaveri

Telephone:022-30735000