Job Description

Responsible for the day to day running of the store, maintaining

standards, ensuring legal compliance checks on pricing etc Assist in cashier training and provide support to cashiers where required Ensureachievement of sales targets which have been set for thedepartment/s and provide input when deciding the target Continually monitor theachievement of sales targets and take corrective measures where required Provide clarity progress towards targets by communicating to the team the department, store and overall regional performance Ensure minimization of shrinkage levels in the department, training the teams on how to handle merchandise and protect stock Role model the highest standards of customer service with the team Understand customer needs and build a rapport with customers Manage customer complaints and queries resolving them to the best of your ability Ensure mystery shop targets are met by conducting periodic audits and taking corrective actions Ensure visual merchandising guidelines are adhered to and standards and maintained in the department/s provide feedback to visual merchandiser Execute all operational procedures effectively i.e. reporting daily sales Audit the department/s for achieving standards in fitting rooms and housekeeping, till areas etc Assist with maintaining superior product quality by identifying product issues and communicating these to the merchandising team Ensure adequate learning and development of the team through on the job training, VM training, product training etc Ensure clarity of roles by dividing responsibilities between team members Develop team members by providing timely and constructive feedback to help team members identify their strengths and weaknesses. Motivate teams to drive sales and adhere to processes

Desired Profile

Setting Direction Has a clear plan to manage day-to- day activities acts with pace to deliver high standards on time Decision Making Makes decisions with day to day impact uses available information in a well thought out way recognizing potential risks Managing Ambiguity Remains effective in times of uncertainty adapts to changing priorities positively People & Resource Management identifies and uses all available resources and relationships to deliver success uses Performance Management to develop self to improve results Communicating & Influencing presents information clearly and concisely adapts style effectively to a variety of situations Business Leadership can clearly describe the business plan and priorities motivates self and others to deliver for the business Commercial Acumen understands and meets the needs of the customer demonstrates knowledge of our products and our business Innovation & Change is open and positive about new ideas implements improvements successfully in their role

Experience

2 - 4 Years

Industry Type

Retail / Wholesale

Role

Retail Store Manager

Functional Area

Sales, Retail, Business Development

Education

UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization DOCTORATE - Doctorate Not Required

Compensation:

Best In The Industry

Location

Mumbai

Keywords

Sales, marketing, business development, Operations, Operational, Job Training

Contact

Mr. Sachin Marks and Spencer Reliance India Pvt Ltd