Executive / Senior Executive - HR (employee Relations)

Job Description

Floor co-ordination for more employee connectivity and thus early warning on attrition
HR Touch point (Attendance, Letters, Salary issues, Grievances, Performance Appraisals, IJP, Transfers)
High level of integrity
Ensure Customers Account Information is not compromised
Zero Fatal Error (FE)
Acquiring knowledge & skills of related areas of the process
Grievances Handling through Skip Level Meetings/Floor Walks/one-on-ones.
Conducting Employee Fun activities/ Sports &Games Activities; Preparation/Sending Birthday Mailers.
Exit Process Co-ordination (Activity Handover, Exit Interview, Clearance formalities).
ER Process Manual adherence (IJP, Transfers, Skip Level Meetings, Performance Appraisal, Grievances Handling, Exits).
ER Metrics (IJP, Employee Engagement, Skip Level, Performance Appraisal, PIP, Exit Analysis)
Make effective call backs for no show employees
Maintaining & updating ER trackers



Only Female candidates need to apply

Salary: PF, Bonus, Gratuity and ESI

Industry: BPO / Call Centre / ITES

Functional Area: HR, Recruitment, Administration, IR

Role Category: HR/ Recruitment / IR

Role: HR Executive

Keyskills: Fresher, Human Resource Planning, BPO and Call Centre and ITES

Desired Candidate Profile

Education: (UG - B.Sc - Any Specialization, BHM - Hotel Management, B.Com - Commerce, Any Graduate - Any Specialization) AND (PG - MBA/PGDM - Any Specialization, Finance, HR/Industrial Relations, Marketing) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

Female candidates will be preferred

MBA with 0-2 years experience with BPO industry

Good communication in English Assamese and Hindi

Company Profile

Hinduja Global Solutions Ltd.
http://www.teamhgs.com

Hinduja Global Solutions, part of the multi-billion dollar conglomerate - Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies. Hinduja Global Solutions has been ranked among the Top 3 Best performing Call Centers Worldwide by the Global Services Magazine in association with Neo IT in 2008. It has been ranked among the Global Best 10 for Sales Service in the �2010 Global Outsourcing 100� survey by the International Association of Outsourcing Professionals. Hinduja Global Solutions serves over 100 clients through its 30 delivery centres in India, United States, United Kingdom, Canada, Mauritius and Philippines. The Company employs over 18000+ people worldwide with delivery centers spread across Bangalore, Mysore, Mumbai, Chennai, Durgapur & Guntur, Hyderabad, Nagercoil in India, Lyndhurst, Peoria, St Louis, Waterloo, El Paso in the United States, Montreal in Canada, Cyber City in Mauritius and Manila in Philippines. Hinduja Global Solutions reported revenues of $196+ million in the fiscal year 2009-10. The Contact Center & Back Office Services Division houses multiple international voice centers & back office processing units for leading Insurance, Telecommunications, Pharmaceuticals, Life Sciences, Banking & Financial Services, Consumer Electronics / Products, Technology, Automotive, Government, Media & Entertainment, Energy & Utilities, Transportation & Logistics companies. HGS is a public limited company, listed on both the leading stock exchanges in India, the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).

Contact Details

Recruiter Name:Amit Kumar Das

Telephone:9800099119

Reference Id:ER